Consultation reception
General consultation
・Procedures when moving
・I want to send my child to a nursery school or kindergarten
・I don’t know how to write documents to submit to elementary school or junior high school
・I want to find an apartment
・I want to go to the hospital, but I’m worried because I don’t understand the language.
If you have any troubles in your daily life, please talk to DIVE staff.
Supporters (volunteer interpreters) will be available to consult with you.
Please make an appointment to ensure your consultation is efficient.
●Reservation available time
Monday to Saturday
1 hour from 11:00
1 hour from 12:00
1 hour from 13:00
1 hour from 14:00
Specialized consultation
・I want to change my residence status
・Looking for a job
・Life is difficult
– Suffering from family violence
You can consult with experts (administrative scriveners, lawyers) for consultations such as these.
It is a complete reservation system.
How to make a reservation
1. Name of person to consult
2. Date and time you would like to consult
●Monday●Sunday 11:00~”
●Monday●Sunday 2:00 p.m.~”
Like “●Monday●Sunday 10:00~”
Please give three candidates.
Consultation time is 1 hour.
3. Email address
4. Phone number
5. Languages that can be used
6.Contents of consultation
The above contents
Please let us know via LINE, email, form or phone.
About the reserved time
Our staff and experts will be ready and waiting for you at your scheduled time.
Please be sure to be on time.
If you are unable to make it, please be sure to contact us via LINE, phone, etc. before the scheduled time, preferably the day before.
Please note that if you arrive late without contacting us, you may not be able to receive a consultation.
For those who would like to have an interpreter accompany them or request translation.
Supporters (volunteer interpreters) accompany foreigners who may have difficulty completing procedures at city hall, enrolling their children in kindergarten, or meeting with teachers due to reasons such as not being able to speak Japanese well. Masu.
If you would like to request one, please make a reservation.
[Application for reservation]
Please make a reservation using the form above, email, LINE, or phone.
[Examples of possible interpretations]
・Procedures such as resident registration and National Health Insurance at city hall
・Entrance procedures for nursery schools (nursery schools), kindergartens, elementary schools, junior high schools, interviews, etc.
・For medical institutions, we will only provide interpretation for various hospital procedures such as reception and accounting.
(In principle, we do not provide interpretation for the contents of the examination.)
Other items that DIVE judges to be useful for solving problems in daily life.
[Available translation examples]
・Support for translating and filling out documents received from city hall, the Tokyo Metropolitan Government, schools, etc.
What DIVE deems necessary
Supporters (volunteer interpreters and translators) registered with DIVE are
This is strictly a volunteer activity,
These are not people who are interpreters as a profession.
Depending on the content (especially cases where legal liability arises),
We may decline your request.
[Instances that cannot be handled]
・Medical procedures, interpretation for patients with severe symptoms, matters that require highly specialized knowledge, important contract documents, etc.
・Other information that DIVE deems inappropriate to request from supporters.
In addition, the links page on this website lists many sites that can help you solve problems, such as hospitals and various consultation sites.
You can also download a multilingual medical questionnaire, which is convenient to take with you to the hospital, from the links page.